Our 24/7 social monitoring service helps businesses monitoring the 3 types of messages as follows:
There are numerous examples of when companies neglected the negative feedback they were receiving from customers via social media sites and, consequently, individual posts got astounding numbers of shares, creating negative buzz and harming the company’s reputation.
OBVOC can help clients to avoid issues that might, sooner or later, turn into a crisis.
Enquiry & Opportunity Monitoring
In this era of social media, most customers love to ask others’ opinions about products or services of their interest, enquiring about their lifestyles and needs, to seek the products or services that are most valuable for them. Consequently, listening to their voices and giving advice to them will help create good reputation for the brands. Moreover, this will help accelerate customers’ decision to purchase products or services.
OBVOC can help clients to explore and identify prospects that might eventually become customers or loyalty.
Traditionally, news clipping services used to be the most popular media monitoring tool to track competitors offline. Nowadays, most publishers share their newspaper contents on their websites. Monitoring news websites can substitute traditional news clipping services and also looks more user-friendly.
Furthermore, many campaigns or promotions are launched only on social media so monitoring competitors via social media channels is an efficient and effective way to observe competitors.
OBVOC can help clients to track competitors’ movements which include general news, PR news, campaigns and promotions.
How 24/7 Social Monitoring service helps our clients?
Service Level Agreement (SLA)
OBVOC will notify the client after the types of messages(Negative, Enquiry, Opportunity and competitive topics) agreed upon the in contract are posted. Notification response time depends on the posting methods as follows:
For more information, please feel free to contact us