Crisis Monitoring Service

Save your time with our crisis monitoring services!

 

“Our dedicated team helps you, no more worries about your online reputation anymore.

What are our uniqueness?

  • Real-time Alert
    Our team keep monitoring all social media conversations and alert all negative conversations about you within 2 hours.
  • Accurate Data
    We screen all unrelated conversations and send only relevant conversations that have talked about you. Save you a lot of time to read all conversations on social media..
  • Custom-Built Report
    Our alert can be customised both formats and channels based on your internal communication.

How this service can help you?

  1. Listen to negative feedback from consumers and proactively explore the source of the problem before it goes viral and turns into a crisis.
  2. Listen to misunderstanding concerning misperception and misinformation about brands, products and services from consumers and give them the right information in a timely manner.
  3. Listen to enquiries about brands, products and services from consumers and answer any questions they may have in mind.
  4. Listen for “buying signals” from consumers in order to locate and approach the right targets and efficiently raise positive awareness among consumers who are interested in similar products and services.
  5. Listen to the competitors’ movements such as competitors’ activities, promotions and PR news on social media.

Service Level Agreement (SLA)

OBVOC will notify the client after the types of messages(Negative, Enquiry, Opportunity and competitive topics) agreed upon the in contract are posted. Notification response time depends on the posting methods as follows:

  • New topics/threads/posts : within 1 hour
  • Replies/comments : within 2 hours

 

For more information, please feel free to contact us